The ‘What’ and How’ we deliver our accredited training courses.
Aimed at raising overall awareness of the need for change in service delivery and service quality through best practices and providing a critical element of your business justification or communications plan.
|ISO/IEC 20000 Awareness|
|ITSM Senior Management Overview|
|Service Management Awareness|
|ITIL® Service Management Awareness|
|Service Management In Action|
Introduce the basic information around ITIL®, ISO/IEC 20000 and COBIT®, providing essential information about the frameworks / standards and leading to recognised qualifications.
|ISO/IEC 20000 Foundation|
|ISO/IEC 20000 Auditor|
|ITIL Foundation Course|
|VeriSM™ Foundation Course|
Aimed at providing practical guidance on how to define, implement and operate the necessary processes and roles. Intended to develop and improve practitioner skills in executing their tasks and responsibilities.
|ISO/IEC 20000 Practitioners|
|Service Offerings & Agreements|
|Release, Control & Validation|
|Operational Support & Analysis|
|Planning, Protection & Optimisation|
Aimed at providing a more strategic insight into the management elements of service management, and provides detailed information about the overall integrated service management framework.
|Advanced Diploma (Master)|
|Managing Across The Lifecycle (ITIL Expert)|
|Continual Service Improvement|
|Business Relationship Mgmt|
Training Course Delivery Options
The real cost of training is not the course fees but the loss of time away from the workplace and associated expenses. This is why Fox IT has introduced an innovative range of flexible delivery platforms, covering all ITSM courses, which can be customised to an organisation’s specific learning requirements and budget.
Why use Fox IT To Deliver Your Training?
- Choice of learning methods to suit you
- Up to date training materials and courses
- Online resources – videos, downloads and text to complement all courses
On-going mentoring and support
All learning delivery options are reinforced through on-going email access to Fox IT Consultants to help aid the translation of education into effective implementation in order to deliver a sustained business return on investment.