AI and Document Work:
What the Data Reveals About Productivity, Trust, and the Future of Work
AI is now part of everyday document workflows, but adoption doesn't equal productivity. This independent research uncovers the real gap between how productive AI feels and the value it actually delivers.
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The Gap Between AI Perception and Reality Is Costing You More Than You Think
New research from 1,400 executives and knowledge workers reveals why AI adoption isn't delivering expected productivity gains—and what CIOs need to prioritize next.
of executives report restructuring or headcount changes as a result of AI adoption
Net weekly time savings for executives after accounting for AI validation work
of executives feel confident in the metrics used to measure AI ROI
Daily AI usage gap between executives and end users
Based on independent research conducted by Sapio Research surveying 1,000 end users and 400 senior executives across the US and UK.
“The future of document intelligence will be defined not by the speed of AI adoption, but by the quality of integration, the strength of human judgment, and the trust organizations can build into their workflows.”
Get the Full Picture: How AI Is Really Affecting Document Productivity
Gain actionable insights from comprehensive research on AI adoption in document workflows
Productivity Gap Analysis
Why perceived productivity gains don't match actual time savings—and where the hidden work is going
AI Maturity Assessment
How to identify where your organization falls on the AI maturity curve and what it means for adoption strategy
Trust & Accuracy Insights
The two blockers that matter more than ROI—and how to address them
Organizational Impact
How AI is shifting work upward and what it means for junior talent development
ROE vs ROI Framework
Why Return on Employee is emerging as the better metric for AI investment decisions
CIO Priorities
The four principles for realizing full value from document intelligence
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