Resource Library

The Fox IT resource library aims to provide you with information and inspiration to help you with your IT Service Management and Governance initiatives. In this area of the web site you will find access to a number of resources, including brochures, wallcharts, white papers, presentations and podcasts covering ITIL^®, COBIT^®, PRINCE2^® and others.

Articles

Preventing ‘value leakage’ through the effective and efficient handling of major incidents

Implementing a Lead Time Framework for the Handling of Requests for Change

The IT Organisation is Changing – Are the Core Principles and Key Objectives ?

How to Select an ITSM Toolset that Best Fits the Needs of your Organisation

A Roadmap for Digitising Business Services – Part 4

A Roadmap for Digitising Business Services – Part 3

How to Ensure Your ITSM Toolset Aligns to Your Processes

A Roadmap for Digitizing Business Services

A Roadmap for Digitizing Business Services, Part 2

The Service Catalogue, Part 1 – Why have one? (Can you afford not to have one ?)

The Service Catalogue, Part 2 – Getting Started (10 Steps to Success)

How to Deliver IT Transformation via Best Practice Service Management

Why Are We Here ? Part 1 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start

Why Are We Here ? Part 2 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start

Putting the Business into Relationship Management

Hey! You! Get off of my Cloud

ISO/IEC 20000 Certification, Three Steps To Certification, Step 1 – Planning

ISO/IEC 20000 Certification, Three Steps To Certification, Step 2 – Assessment

ISO/IEC 20000 Certification, Three Steps To Certification, Step 3 – Implementation

Balanced Scorecards Part 1, Route To Better Business Alignment

Balanced Scorecards Part 2, Variations On A Theme

Balanced Scorecards Part 3, Setting-up and Maintaining BSCs

ITIL® and ISO/IEC 27001

Case Study

Case Study – Successful ISO/IEC 20000 Certification for UK Financial Services Provider

Case Study – Successful ISO/IEC 20000 certification for leading UK-based savings and investment firm

Case Study – Global Engineering & Construction Company

Case Study – Customised ITSM Toolset and Education to Global Investment Bank

Case Study – Global Insurance Group

Case Study – Global Investment Bank Transformation (Part 1)

Case Study – Global Investment Bank Transformation (Part 2)

Case Study – Investment Bank Requires Outsourcing Support

Case Study – ISO/IEC 20000 Certification for Leading Middle East Financial Institution

Case Study – Oil & Gas Company Enhances ITSM Delivery Capability

Case Study – Successful ISO/IEC 20000 Certification

ISO/IEC 20000 Articles

Case Study – Successful ISO/IEC 20000 Certification for UK Financial Services Provider

Case Study – Successful ISO/IEC 20000 certification for leading UK-based savings and investment firm

Case Study – Global Engineering & Construction Company

Case Study – ISO/IEC 20000 Certification for Leading Middle East Financial Institution

Case Study – Successful ISO/IEC 20000 Certification

ISO/IEC 20000 Podcast

ISO/IEC 20000 Certification, Three Steps To Certification, Step 1 – Planning

ISO/IEC 20000 Certification, Three Steps To Certification, Step 2 – Assessment

ISO/IEC 20000 Certification, Three Steps To Certification, Step 3 – Implementation

Podcasts

COBIT® 5 Podcast

ISO/IEC 20000 Podcast

Presentations

To Bimodal or not to Bimodal? – Service Management Answers the Question

Presentation – How to Deliver IT Transformation via Best Practice Service Management

Problem Management Webinar

Wallcharts

ISO/IEC 20000:2018 Wall Chart

ISO/IEC 20000:2011 Wall Chart

ITIL® 4 Wall Chart

ITIL®v3 Wall Chart

White Papers

Is there a Future for IT Service Management?

Continuity or Bust !

Enabling IT Service Transformation in a Digital Age

Management and Governance Systems – The Law of Recurring Patterns and its Impact – A White Paper on the Upcoming ISO9001:2015

Measuring Success

Lies, Damned Lies And KPIs