The Fox IT resource library aims to provide you with information and inspiration to help you with your IT Service Management and Governance initiatives. In this area of the web site you will find access to a number of resources, including brochures, wallcharts, white papers, presentations and podcasts covering ITIL®, COBIT®, PRINCE2® and others.
An article that discusses approaches for ensuring that change requests are raised sufficiently in advance such that there is better planning, control and governance of all forthcoming changes
An article discussing how IT organisations are 'splitting' into two functions - Bimodal IT
An article highlighting the key activities in making the correct decision.
An article intended to highlight the need for reusable building blocks to drive success and rapid service development to meet strategic needs of the business.
An article intended to highlight the key activities needed to achieve viable and sustainable digitizing Business Services in your business.
An article highlighting the key activities, before starting a full implementation project.
An article looking at the impact of digitized services on businesses and their IT departments.
An article focussing on those parts of best practice which are sometimes cryptically described within the literature on Service Strategy and Service Design.
Why have one ? (Can you afford not to have one ?)
Getting Started (10 Steps to Success)
An article outlining a transformation programme .
How to ensure the initial dialogue between Client and Consultant gets off for a flying start.
How to ensure the initial dialogue between Client and Consultant gets off for a flying start.
What BRM typically means to an IT Organisation.
Service Level Management in the realm of Cloud Services.
The first of three articles on ISO/IEC 20000 certification.
The second of three articles on ISO/IEC 20000 certification.
The third of three articles on ISO/IEC 20000 certification.
A PDF article about better Business Alignment.
A PDF article about better Business Alignment.
A PDF article about better Business Alignment.
How ITIL can be used to support the delivery of compliant practices for Information Security Management Systems.
A Case Study describing Fox IT support in assisting successful ISO/IEC 20000 Certification for UK Financial Services Provider
A Case Study describing how Fox IT assisted a client in obtaining ISO/IEC 20000 certification.
A Case Study following Fox IT as they manage the testing of the ITSM toolset and provide enhanced training.
A Case Study following Fox IT as they assist a Global Insurance Organisation with ITSM transformation.
A Case Study following Fox IT as they assist a Global Investment Bank with ITSM transformation.
A Case Study following Fox IT as they assist a Global Investment Bank with ITSM transformation.
A Case Study following Fox IT as they assist a Global Investment Bank with Outsourcing Support.
Successful ISO/IEC 20000 Certification
Enhances ITSM delivery capability.
A case study about ISO/IEC 20000 certification for leading Irish Managed Service Provider.
A Case Study describing Fox IT support in assisting successful ISO/IEC 20000 Certification for UK Financial Services Provider
A Case Study describing how Fox IT assisted a client in obtaining ISO/IEC 20000 certification.
Successful ISO/IEC 20000 Certification
A case study about ISO/IEC 20000 certification for leading Irish Managed Service Provider.
Oscar Mercer talks to Mark Sykes about ISO/IEC 20000, the international standard for service management. Mark details the history of this standard.
The first of three articles on ISO/IEC 20000 certification.
The second of three articles on ISO/IEC 20000 certification.
The third of three articles on ISO/IEC 20000 certification.
Mark Sykes talks to Oscar Mercer about COBIT 5, the latest evolution of the COBIT governance and management framework. Whilst providing some historical perspective.
Oscar Mercer talks to Mark Sykes about ISO/IEC 20000, the international standard for service management. Mark details the history of this standard.
A Fox IT Webinar.
A Presentation by Fox IT.
A Problem Management webinar.
The Fox IT ISO/IEC 20000 wall chart is available as a PDF download.
The Fox IT ITIL wall chart is available as a PDF download.
An article highlighting areas where ITSM will be a major cornerstone on the IT executives' agenda.
A white paper considering the early stages of an overall IT Service Continuity Management process.
A white paper exploring the role of IT Service Management in the changing demands on the IT Organisation.
The law of recurring patterns and its impact. A white paper on the upcoming ISO9001:2015.
A white paper including Ideas on how to show that real benefits are being delivered.
A white paper on key performance indicators - Lies, Damned Lies And KPIs.
