Resource Library

The Fox IT resource library aims to provide you with information and inspiration to help you with your IT Service Management and Governance initiatives. In this area of the web site you will find access to a number of resources, including brochures, wallcharts, white papers, presentations and podcasts covering ITIL®, COBIT®, PRINCE2® and others.

Articles

Preventing ‘value leakage’ through the effective and efficient handling of major incidents

    Implementing a Lead Time Framework for the Handling of Requests for Change

      The IT Organisation is Changing – Are the Core Principles and Key Objectives ?

        How to Select an ITSM Toolset that Best Fits the Needs of your Organisation

          A Roadmap for Digitising Business Services – Part 4

            A Roadmap for Digitising Business Services – Part 3

              How to Ensure Your ITSM Toolset Aligns to Your Processes

                A Roadmap for Digitizing Business Services

                  A Roadmap for Digitizing Business Services, Part 2

                    The Service Catalogue, Part 1 – Why have one? (Can you afford not to have one ?)

                      The Service Catalogue, Part 2 – Getting Started (10 Steps to Success)

                        How to Deliver IT Transformation via Best Practice Service Management

                          Why Are We Here ? Part 1 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start

                            Why Are We Here ? Part 2 – How to Ensure the Initial Dialogue between Client and Consultancy gets off to a Flying Start

                              Putting the Business into Relationship Management

                                Hey! You! Get off of my Cloud

                                  ISO/IEC 20000 Certification, Three Steps To Certification, Step 1 – Planning

                                    ISO/IEC 20000 Certification, Three Steps To Certification, Step 2 – Assessment

                                      ISO/IEC 20000 Certification, Three Steps To Certification, Step 3 – Implementation

                                        Balanced Scorecards Part 1, Route To Better Business Alignment

                                          Balanced Scorecards Part 2, Variations On A Theme

                                            Balanced Scorecards Part 3, Setting-up and Maintaining BSCs

                                              ITIL® and ISO/IEC 27001


                                                Case Study

                                                Case Study – Global Engineering & Construction Company


                                                  ISO/IEC 20000 Articles

                                                  Case Study – Successful ISO/IEC 20000 Certification for UK Financial Services Provider

                                                    Case Study – Successful ISO/IEC 20000 certification for leading UK-based savings and investment firm

                                                      Case Study – Global Engineering & Construction Company

                                                        Case Study – ISO/IEC 20000 Certification for Leading Middle East Financial Institution

                                                          Case Study – Successful ISO/IEC 20000 Certification

                                                            ISO/IEC 20000 Podcast

                                                              ISO/IEC 20000 Certification, Three Steps To Certification, Step 1 – Planning

                                                                ISO/IEC 20000 Certification, Three Steps To Certification, Step 2 – Assessment

                                                                  ISO/IEC 20000 Certification, Three Steps To Certification, Step 3 – Implementation


                                                                    Podcasts

                                                                    COBIT® 5 Podcast

                                                                      ISO/IEC 20000 Podcast


                                                                        Presentations

                                                                        To Bimodal or not to Bimodal? – Service Management Answers the Question

                                                                          Presentation – How to Deliver IT Transformation via Best Practice Service Management

                                                                            Problem Management Webinar


                                                                              Wallcharts

                                                                              ISO/IEC 20000:2011 Wall Chart

                                                                                ISO/IEC 20000:2018 Wall Chart

                                                                                  ITIL®v3 Wall Chart

                                                                                    ITIL® 4 Wall Chart


                                                                                      White Papers

                                                                                      Is there a Future for IT Service Management?

                                                                                        Continuity or Bust !

                                                                                          Enabling IT Service Transformation in a Digital Age

                                                                                            Management and Governance Systems – The Law of Recurring Patterns and its Impact – A White Paper on the Upcoming ISO9001:2015

                                                                                              Measuring Success

                                                                                                Lies, Damned Lies And KPIs


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