In accordance with the ITIL® Service Operation course syllabus, this ITIL Lifecycle Service Operation course provides a complete management level overview of the various aspects of service operation; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service operation stage of the service lifecycle. It also prepares students for the ITIL Intermediate Qualification: Lifecycle Service Operation (2011 edition).
Who Should Attend Our ITIL Service Operation Training Course?
The course is suitable for individuals who require a deeper understanding of the service operation stage of the service lifecycle and is particularly suited for those who are involved in service operation environs, whether that is ongoing management, coordination and integration of operation activities or those who need to understand how service operation (as a lifecycle stage) needs to be implemented to ensure superior quality in the provision and support if IT services to their customers. It offers a natural career development path those staff who already hold the ITIL Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have an exposure to basic concepts in IT, and related work experience of at least two years. Delegates are required to hold the ITIL Foundation Certificate in IT Service Management obtained from an accredited training provider, or the v2 to v3 bridge equivalent.
ITIL Lifecycle Service Operation Objectives
The purpose of the service operation course is to enable delegates to fully understand ITIL® operation concepts and terminology.
The course also examines organizational issues including functions groups, teams and departments alongside the operational health of the processes supporting those areas. These structures will enable role focused capabilities and competencies in support of the service lifecycle as described in ITIL®.
ITIL Lifecycle Service Operation Structure
Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL Service Lifecycle books (available for purchase separately).
eLearning: This is a self-paced online version of the course which uses recorded lectures, checkpoint tests and sample exams normally available for a 90-day licence. The exam is provided remotely online after the training.
Blended: This is a combination of eLearning and 4 regular 2-hour progress/revisions usually spread over 8 weeks.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the exam.
The ITIL Lifecycle Professional Qualification
The format for the exam paper is 8 scenario-based multiple-choice questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 90 minutes. Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.
Fox IT provides the ITIL Lifecycle Service Operation training course in the UK and around the world via our partners.
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