ITIL Lifecycle: Service Strategy Training Course


In accordance with the Service Strategy course syllabus, this ITIL® Lifecycle Service Strategy course provides a complete management level overview of the various aspects of service strategy; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service strategy stage of the service lifecycle. It also prepares students for the ITIL Intermediate Qualification: ITIL Lifecycle Service Strategy (2011 edition).

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Who Should Attend Our ITIL Lifecycle Training Course?

The course is suitable for individuals who require a deeper understanding of the service strategy stage of the service lifecycle and is particularly suited for those who are involved in the ongoing management, coordination and integration of strategising activities within the service lifecycle. It offers a natural career development path for those who already hold the ITIL Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have an exposure to basic concepts in IT, and related work experience of at least two years. Delegates are required to hold the ITIL Foundation Certificate in IT Service Management obtained from an accredited training provider, or the v2 to v3 bridge equivalent.

ITIL Lifecycle Service Strategy Objectives

  • Enables delegates to understand strategic planning, execution and control within a service-based business model, and enables an understanding of the concepts, processes, functions and activities involved in service strategy.
  • Provides guidance on governance. Analysis of IT governance and leveraging governance frameworks/bodies are examples of the content.
  • Covers the key topics of strategic perspectives, positions, plans and patterns as applied to service management and IT.
  • Prepares delegates for the ITIL lifecycle examination in service strategy (2011 edition).

ITIL Lifecycle Service Strategy Structure

Classroom: This is an instructor-led classroom (physical or virtual) based course that uses a combination of lectures, group discussions, assignments and sample exams to reinforce the key learning topics, and is based on AXELOS Best Practice Guidelines as documented in the ITIL Service Lifecycle books (available for purchase separately).

eLearning: This is a self-paced online version of the course which uses recorded lectures, checkpoint tests and sample exams normally available for a 90-day licence. The exam is provided remotely online after the training.

Blended: This is a combination of eLearning and 4 regular 2-hour progress/revisions usually spread over 8 weeks

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the exam.

The ITIL Lifecycle Professional Qualification

The format for the exam paper is 8 scenario-based multiple-choice questions. They are gradient scored questions with one answer is worth 5 marks, the next best 3 marks, then 1 mark and a distracter that achieves no marks. It is a supervised, closed-book exam – the duration of which is a maximum of 90 minutes. Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.

Fox IT provides the ITIL Lifecycle Service Strategy training course in the UK and around the world via our partners.

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