ITIL Training Courses

Fox IT Delivers Accredited ITIL Training Courses across the entire suite of ITIL

The ITIL Foundation training course would help you understand the fundamentals of Service Management. ITIL intermediate course(s) is the next level qualification following ITIL foundation course and has a modular structure with each module focusing on various aspects of IT Service Management.

ITIL Training – Benefits For Individuals

• Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
• Increase business productivity, efficiency and effectiveness through more reliable IT services.
• Define processes with clearly documented accountability for each activity to increase efficiency.
• Enable a business to keep pace with change and drive business change to its advantage.
• Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

ITIL Training – Benefits For Organisations

• Align IT services with business priorities to achieve strategic objectives.
• Increase value from the service portfolio while reducing costs and risk.
• Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
• Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
• Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

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ITIL v3 2011 Foundation Training Course

ITIL Foundation

This ITIL Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision.

ITIL 4 Foundation Training Course

ITIL Foundation

This ITIL Foundation training course provides IT managers and practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision.

ITIL Lifecycle: Service Strategy Training Course

Who Should Attend Our ITIL Lifecycle Training Course? The course is suitable for individuals who require a deeper understanding of the service strategy stage of the service lifecycle and is particularly suited for those who are involved in the ongoing management, coordination and integration of strategising activities within the service lifecycle. It offers a natural […]

ITIL Lifecycle: Service Design Training Course

ITIL^® Lifecycle: Service Design

This course provides a complete management level overview of the various aspects of service design; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service design.

ITIL Lifecycle: Service Transition Training Course

ITIL^® Lifecycle: Service Transition

The course provides a complete management level overview of the various aspects of service transition; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service transition stage.

ITIL Lifecycle: Service Operation Training Course

ITIL^® Lifecycle: Service Operation

This course provides a complete management level overview of the various aspects of service operation; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the service operation.

ITIL Lifecycle: Continual Service Improvement (ITIL CSI) Training Course

ITIL^® Lifecycle: Continual Service Improvement (CSI)

This course provides a complete management level overview of the various aspects of continual service improvement; including the managerial concepts and core information on the processes, roles, activities and techniques required to facilitate control within the continual service improvement.

ITIL Practitioner Training Course

ITIL Practitioner

This course provides a complete overview of the main concepts of ITIL Practitioner, including the CSI approach, metrics and measurements, communications and organizational change.

ITIL Capability: Operational Support & Analysis (ITIL OSA) Training Course

ITIL^® Capability: Operational Support & Analysis

This course enables an organisation to introduce the processes associated with support: incident management, problem management, event management, access management and request fulfilment.

ITIL Capability: Planning Protection & Optimisation (ITIL PPO) Training Course

ITIL^® Capability: Planning, Protection & Optimisation

This course enables an organization to introduce the processes associated with protection: availability management, capacity management, demand management, IT service continuity management and information security management.

ITIL Capability: Release Control & Validation (ITIL RCV) Training Course

ITIL^® Capability: Release Control & Validation

This course enables an organisation to introduce the processes associated with control: change, change evaluation, release & deployment, service validation & testing, service asset & configuration, knowledge management and request fulfilment.

ITIL Capability: Service Offerings & Agreements (ITIL SOA) Training Course

ITIL^® Capability: Service Offerings & Agreements

This course enables an organisation to introduce the processes associated with agreements: service catalogue management, service portfolio management, demand management, financial management for IT services, service level management, supplier management and business relationship management.

ITIL Managing Across The Lifecycle (ITIL MALC) Training Course

ITIL^® Managing Across The Lifecycle

The course provides a complete management level overview of the various lifecycle aspects of managing across the lifecycle; including the managerial concepts and core information on the processes, roles, activities and techniques.