The ‘What’ and How’ we deliver our accredited training courses.



Aimed at raising overall awareness of the need for change in service delivery and service quality through best practices and providing a critical element of your business justification or communications plan.

Training Courses

ISO/IEC 20000 Awareness
ITSM Senior Management Overview
Service Management Awareness
ITIL® Service Management Awareness
Service Management In Action
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Introduce the basic information around ITIL®, ISO/IEC 20000 and COBIT®, providing essential information about the frameworks / standards and leading to recognised qualifications.

Training Courses

ISO/IEC 20000 Foundation
ISO/IEC 20000 Auditor
ITIL Foundation Course
VeriSM™ Foundation Course
COBIT®5 Foundation
Lean IT
Sourcing Governance
Project Management
Cloud Computing
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Aimed at providing practical guidance on how to define, implement and operate the necessary processes and roles. Intended to develop and improve practitioner skills in executing their tasks and responsibilities.

Training Courses

ISO/IEC 20000 Practitioners
ITIL Practitioner
Service Offerings & Agreements
Release, Control & Validation
Operational Support & Analysis
Planning, Protection & Optimisation
Change Analyst
Project Management
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Aimed at providing a more strategic insight into the management elements of service management, and provides detailed information about the overall integrated service management framework.

Training Courses

Advanced Diploma (Master)
Managing Across The Lifecycle (ITIL Expert)
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Business Relationship Mgmt
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Professional Development Membership

 Most of these courses are included in our Professional Development Membership

Plus courses covering Cyber Security, IT Networking, Project Management, Business Skills and Office Productivity Courses and many more totalling over 160 accredited courses.
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Training Course Delivery Options

The real cost of training is not the course fees but the loss of time away from the workplace and associated expenses. This is why Fox IT has introduced an innovative range of flexible delivery platforms, covering all ITSM courses, which can be customised to an organisation’s specific learning requirements and budget.



This traditional classroom-based training is delivered at a scheduled training centre or privately at your company location. It provides for maximum interaction between you and the instructor, or other delegates.


Study at your own pace to fit in with work commitments, with audio/visual presentations delivered by experienced IT service management professionals and accessed via a web browser in any location.


Experience the same learning value as from instructor-led classroom courses but delivered in the comfort of your own location therefore removing expenses and minimising time away from the workplace.


Self-study augmented with live instructor-led progress/revision sessions following each section, to focus learning on key concepts and prepare you to apply the knowledge in the workplace or the exam.

Why use Fox IT To Deliver Your Training?
  • Choice of learning methods to suit you
  • Up to date training materials and courses
  • Online resources – videos, downloads and text to complement all courses
On-going mentoring and support

All learning delivery options are reinforced through on-going email access to Fox IT Consultants to help aid the translation of education into effective implementation in order to deliver a sustained business return on investment.