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ITIL 4 Strategist: Digital and IT Strategy

ITIL 4 Strategist: Digital and IT Strategy   A brief introduction to the ITIL 4 Strategist: Digital and IT Strategy

    Try Not to Train for Success Rather to Train for Value

    Try Not to Train for Success, Rather to Train for Value Our industry has seen some changes too! The recent ...

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      IT Services Post Covid-19, Supporting the Wheels of Industry

      IT Services Post Covid-19, Supporting the Wheels of Industry Within days of respective governments making decisions to go into lockdown, ...

      Read moreIT Services Post Covid-19, Supporting the Wheels of Industry

        There’s nothing more certain than uncertainty….

        There’s nothing more certain than uncertainty…. A month in, and the awkward, uncomfortable and strange activities are becoming the ‘normal’ ...

        Read moreThere’s nothing more certain than uncertainty….

          ITIL 4 Specialist: Create, Deliver and Support and the Service Value Chain

          ITIL 4 Specialist: Create, Deliver and Support and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: ...

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            ITIL 4 Specialist: High-Velocity IT and the Service Value Chain

            ITIL 4 Specialist: High-Velocity IT and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: High-Velocity IT ...

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              ITIL 4 Specialist: Drive Stakeholder Value and the Service Value Chain

              ITIL 4 Specialist: Drive Stakeholder Value and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: Drive ...

              Read moreITIL 4 Specialist: Drive Stakeholder Value and the Service Value Chain

                ITIL 4 Strategist: Direct, Plan and Improve and the Service Value Chain

                ITIL 4 Strategist: Direct, Plan and Improve and the Service Value Chain   A brief introduction to the ITIL 4 ...

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                  ITIL 4 Foundation Qualifications

                  This short video describes the ITIL 4 qualification scheme and transition journey.

                    ITIL4 is Here!

                    As you may be aware, the next version of ITIL has just officially been launched AXELOS developed the syllabus and guidance for the new Foundation course

                      ITIL4 is Coming

                      As you may be aware, the next version of ITIL is due for launch in Q1 2019

                        Beyond ITIL Foundation Training, Which Course Next?

                        You’ve passed your ITIL Foundation exam, so what’s next? As with many ITIL questions, the answer is “It depends”

                          The IT Organisation is Changing – Are the Core Principles and Key Objectives?

                          Fox IT featured as a sponsor at Gartner's Symposium where they shared their vision of managing the increasing pace of technology change

                            Ready for your ITIL® Foundation Exam?

                            What’s the best way to prepare for your ITIL Foundation exam?

                              Fox IT Director of Training inducted into the ATO Advisory Council

                              We are pleased to announce that our very own Award Winning Trainer, 'Alan Nixon - Fox IT Director of Training'

                                Up in the Air ?

                                Hello everyone. As I write this, I am indeed up in the air, as I was a few years ago

                                  The Cost of (a) Failure

                                  The news that the Royal Bank of Scotland is to be hit with £50m of fines after the failure of its computer systems in 2012 should act as a wake-up call to many organisations, financial services or otherwise.

                                    IT Enriched Business Services – Which ISO Is Appropriate?

                                    There has been a lot of discussion, over the last few years, concerning certifying and auditing those IT-enriched business services...

                                      What Is The COBIT® Framework?

                                      The COBIT Framework is a framework for developing, implementing, monitoring, and improving IT governance and management practices....

                                        ITSM Skills – Skilling Me Softly

                                        This year the itSMF (and the various stakeholders they consulted) have chosen Skills as one of the four major topics…

                                          To Close Or Not To Close [A Problem], That Is The Question!

                                          Do you have issues with problems never being resolved? Are they being worked on by support teams for what seems…

                                            Governance – (Just Wanna Do) ‘The Right Thing’

                                            Even before Simply Red’s Mick Hucknall famously sang about his wish to do ‘The Right Thing’, less musical minds have…

                                              ITSM Problem Management

                                              The Dog That Didn't Bark The Millennium Dog Some time ago (well about 20 years ago, if you’re counting) before…

                                                IT Transformation

                                                A Recipe For Success I decided to cook the family a meal recently. Not being a great chef I…

                                                  ITIL

                                                  IT’s A Risky Business When delivering IT Service Management courses, I am often asked how ‘appetite for risk’ relates…

                                                    COBIT ® And The Mysterious Case Of The Timeless Business

                                                    While delivering a COBIT® Foundation course this month to delegates from a variety of different companies, we were discussing the…

                                                      ITIL is Dead, Long Live ITIL

                                                      Many organisations we speak to that have made their first foray into using ITIL® dispel the IT service management (ITSM)…

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