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ITIL 4 Strategist: Digital and IT Strategy   A brief introduction to the ITIL 4 Strategist: Digital and IT Strategy

Try Not to Train for Success, Rather to Train for Value Our industry has seen some changes too! The recent ...

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IT Services Post Covid-19, Supporting the Wheels of Industry Within days of respective governments making decisions to go into lockdown, ...

Read moreIT Services Post Covid-19, Supporting the Wheels of Industry

There’s nothing more certain than uncertainty…. A month in, and the awkward, uncomfortable and strange activities are becoming the ‘normal’ ...

Read moreThere’s nothing more certain than uncertainty….

ITIL 4 Specialist: Create, Deliver and Support and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: ...

Read moreITIL 4 Specialist: Create, Deliver and Support and the Service Value Chain

ITIL 4 Specialist: High-Velocity IT and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: High-Velocity IT ...

Read moreITIL 4 Specialist: High-Velocity IT and the Service Value Chain

ITIL 4 Specialist: Drive Stakeholder Value and the Service Value Chain   A brief introduction to the ITIL 4 Specialist: Drive ...

Read moreITIL 4 Specialist: Drive Stakeholder Value and the Service Value Chain

ITIL 4 Strategist: Direct, Plan and Improve and the Service Value Chain   A brief introduction to the ITIL 4 ...

Read moreITIL 4 Strategist: Direct, Plan and Improve and the Service Value Chain

This short video describes the ITIL 4 qualification scheme and transition journey.

As you may be aware, the next version of ITIL has just officially been launched AXELOS developed the syllabus and guidance for the new Foundation course

As you may be aware, the next version of ITIL is due for launch in Q1 2019

You’ve passed your ITIL Foundation exam, so what’s next? As with many ITIL questions, the answer is “It depends”

Fox IT featured as a sponsor at Gartner's Symposium where they shared their vision of managing the increasing pace of technology change

What’s the best way to prepare for your ITIL Foundation exam?

We are pleased to announce that our very own Award Winning Trainer, 'Alan Nixon - Fox IT Director of Training'

Hello everyone. As I write this, I am indeed up in the air, as I was a few years ago

The news that the Royal Bank of Scotland is to be hit with £50m of fines after the failure of its computer systems in 2012 should act as a wake-up call to many organisations, financial services or otherwise.

There has been a lot of discussion, over the last few years, concerning certifying and auditing those IT-enriched business services...

The COBIT Framework is a framework for developing, implementing, monitoring, and improving IT governance and management practices....

This year the itSMF (and the various stakeholders they consulted) have chosen Skills as one of the four major topics…

Do you have issues with problems never being resolved? Are they being worked on by support teams for what seems…

Even before Simply Red’s Mick Hucknall famously sang about his wish to do ‘The Right Thing’, less musical minds have…

The Dog That Didn't Bark The Millennium Dog Some time ago (well about 20 years ago, if you’re counting) before…

A Recipe For Success I decided to cook the family a meal recently. Not being a great chef I…

IT’s A Risky Business When delivering IT Service Management courses, I am often asked how ‘appetite for risk’ relates…

While delivering a COBIT® Foundation course this month to delegates from a variety of different companies, we were discussing the…

Many organisations we speak to that have made their first foray into using ITIL® dispel the IT service management (ITSM)…