ITIL® Service Operation Exam

£235.00 (Excl. VAT)


The ITIL Service Operation exam requires that you hold the ITIL Foundation certificate and proof that you have attended the ITIL Service Operation course.

If you haven’t yet attended this course yet, it is available as part of our Professional Development Membership – an affordable, hassle-free way of studying for this exam. You can add this when you check-out!

This exam can be sat remotely (all that is required is a computer with access to the internet and a webcam) or as a voucher that can be submitted at an recognised examination centre.

Examination Format

  • Multiple choice examination questions
  • 8 ‘case study’ based questions with a gradient score on your selected answers
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

This course is worth 3 credits in the ITIL suite of training.

For more information about this exam please contract us directly →